Short Facts
- It's free of charge
- Easy to use and set up
- Collect guest satisfaction reviews
- Fully web-based dashboard for powerful analysis of strengths & weaknesses
- Respond & engage with your guests
- Integrate review data at your hotel page or facebook fanpage
What’s this tool about
Collect guest satisfaction data is not new. What's new is the way we do it today - for free and much better! You can easily set up your questionnaire and benefit from our powerful semantic analysis and marketing solution to convince your guests to book at your hotel. At TrustYou we want to convince you to monitor the whole social web in one tool. The Survey starts with that and our Professional and Enterprise solutions bring social media management to a whole new level.
ReviewAnalyst Survey allows you to collect and manage guest satisfaction data in one simple and intuitive web-based tool - and again that's free!
What are your benefits?
- Save money and start using a much more powerful survey tool
- No need to change any IT infrastructure (it's Software as a Service)
- Get new insights about your business
- Engage with your guests and convince them about your hotel
- Market your reputation online and increase revenues
How this tool helps you with … listening
By using the integrated guest satisfaction survey tool you can customize your questionnaire and collect a huge amount of review data yourself.
How this tool helps you with … understanding
The review analysis makes available for each category (room, service, location etc.) the frequency of positive, negative and neutral guest criticism. The graphic representation makes it simple to identify easily the weaknesses of your business based on the data you collect via the guest survey.
Discover instantaneously the impression your business has left on your guests. Is your hotel perceived as a family hotel, is your restaurant considered romantic? You will also learn which groups (singles, families, athletes, couples etc.) consider your business a personally relevant choice.
How this tool helps you with … convincing
You can easily integrate your reviews and scores via our TrustYou widgets. Tell the world how good you are and increase your revenues by convincing your former and future guests. The reviews are trustworthy because you will either have the possibility to show everything or nothing (no data manipulation is allowed). That's why you receive the TrustYou Seal of Approval.
If you have further questions, please feel free to contact us or join our next free webinar.