Short Facts
- Analyze all social media plus your own guest satisfaction data at once
- Fully web-based dashboard for easy analysis of strengths & weaknesses
- Benchmark against your direct competitors
- Respond & engage with guests
- Integrate review data at your hotel page or facebook fanpage
What’s this tool about
There are 100 millions of reviews, posts, tweets and blogs and each day thousands more are added. Who can keep track of all this data? As a single hotel you should start collecting your own reviews plus analyzing the web what is been said about you. So you can react to all these comments, benchmark yourself against your competition and start outperforming them. Take your online reputation seriously and begin market yourself in the social web - by integrating your reputation online on your website or facebook fanpage.
ReviewAnalyst Professional allows you to manage all social media reviews in one simple and intuitive web-based tool.
What are your benefits?
- Start analyzing all social media plus guest survey data
- Get new insights about your strengths and weaknesses
- Save time and money by automating your review processes
- Outperform your direct competitors by benchmarking
- Be on top of your reputation and respond in time
How this tool helps you with … listening
Our application filters daily through millions of reviews posted on hundreds of review sites, travel forums and online communities. From this clear, compact summary you can perceive and assess your business' current online reputation.
Using our integrated guest satisfaction survey tool you can customize your questionnaire and analyze all the collected review data alongside the social web data in one application. For the first time you see all relevant data in one tool.
How this tool helps you with … understanding
The review analysis makes available for each category (room, service, location etc.) the frequency of positive, negative and neutral guest criticism. The graphic representation makes it simple to identify easily the weaknesses of your business represented on all different sources on the web.
Discover instantaneously the impression your business has left on your guests. Is your hotel perceived as a family hotel, is your restaurant considered romantic? You will also learn which groups (singles, families, athletes, couples etc.) consider your business a personally relevant choice. We also give you the possibility to benchmark against your direct competitors.
How this tool helps you with … convincing
You can integrate your TrustYou Global Review Score ™ on your website. It represents your overall score that is based on all sources and all reviews found for your hotel online. You can also integrate by choice your reviews, your ratings and your key perfomance indicators on certain categories (e.g. like service, room, etc.). The integration is simply done via a widget code that you copy and paste on your website.
How can I react to feedback? How can I contact my reviewers? In the “Social” section of TrustYou ReviewAnalyst Professional, respond to all reviews, positive or negative tweets and foursquare checkins, and react to incoming leads (e.g. someone is looking for a hotel in your city on Twitter).
Manage your hotel”s or restaurant”s reputation online. It”s easy. Subscribe to TrustYou ReviewAnalyst Professional for individual locations.
If you have further questions, please feel free to contact us or join our next free webinar.