Display Relevant Reviews to Encourage Bookings
A lot has changed with travel behavior of the last year. Leverage the most relevant guest feedback from the last 6 months to inspire traveler trust and booking confidence.
Get Started
Go Contactless with Guests’ Preferred Channels
Make it personal at any distance with Live Messaging. Welcome guests before check-in by sharing booklets, information, and the room service menu, or improve check-out procedures by sending an invoice.
Get Started
Turn Things Around to Prevent Negative Feedback
Live Survey allows guests to communicate their immediate thoughts and impressions. Identify issues while guests are at your property and initiate fast service recovery to improve the guest experience.
Get Started
Establish Trust by Taking Issues Seriously
Once an issue arises, you can immediately work towards resolving it. Quick action always makes a positive impression, making guests feel heard and respected.
Get Started
Gain Insight and Stay on Trend
Manage all guest feedback from one inbox. Use insights not only to prevent negative online reviews but also to analyze trends and understand areas for improvement.
Get Started
Create an Unforgettable Experience
View correlations of real-time feedback with post-stay feedback, optimize your operations and services to deliver an excellent experience to your future guests.
Get Started
Get to Know Guests Better for Next Time
With Live Survey, you can collect guests’ email addresses for future upsell offers. Responses can also be saved in guests’ profiles, so you know what to avoid or fix during their next visit.
Get Started
Encourage Your Guests to Share Their Feedback
Promote your Live Survey by distributing the URL link and QR code on printed material or once guests connect to your WiFi. Place the promotion in the lobby, guest room, or restaurant to encourage live communication with your guests.
Get Started
Easy, Customized Set-Up with Your Hotel Brand
You can start leveraging guest feedback right away by simply generating and printing the QR code or URL link. Customize the look and feel of your surveys to better align with your hotel brand.
Get Started
Create Guest Data Connections that Automate Survey Mailings
Benefit from TrustYou’s available integrations with your PMS or CRM system and access your guest data to fully automate the mailing process of guest surveys.
Get Started
Collect Qualitative Information Regarding Your Key Attributes
With TrustYou's powerful semantic technology, collect and analyze open-ended survey responses and make adjustments based on more than 20 hotel categories.
Get Started
Detect Key Performance Trends that Impact Your Overall Score
Advanced survey reporting allows you to view and filter important KPIs by brands, hotel groups or individual properties to detect trends and identify areas of improvement.
Get Started