Marketing Market your reputation and increase bookings.Monitoring Never fly blind. Benchmark and monitor your reputation.Survey Take control. Collect reviews from your guests.
More than 12,000 hotels use TrustYou to analyze, benchmark and respond to reviews, tweets and other user generated content. Know what travelers write about you at all times.
Collect reviews with TrustYou's guest satisfaction surveys (GSS) and use this content to boost your own website or to influence your rankings on TripAdvisor, Google and Holidaycheck.
TrustYou’s Mission is to positively influence travelers’ decisions. We know that customers digest and leverage lots of opinions to make good choices, and we are passionate about better travel, tourism and hospitality experiences.
Our background
Since 2008, TrustYou has set the standard for online reputation management with solutions for hotels, restaurants, destinations and intermediaries to analyze online reviews, tweets and posts across the social web, to gather trusted reviews directly from its customers, and to use the authentic conversations to successfully market online reputations.
Our technology
TrustYou’s technology was developed using 50+ combined years of research and development, together with the best university researchers, trained linguists and developers. TrustYou's semantic analysis is uniquely tailored for social media and the hospitality industry, detecting positive, negative and neutral sentiments for various categories within review text. It works in 26 languages with an accuracy of around 90-95% for most languages.
Our team
The TrustYou team knows that at the end of the day you need to generate more revenue. We are here to support you in your goals, and we are convinced our tools and people will get you there. We have team members in more than 10 regions across the globe, so our associates are always here to help, 24/7. All emails get a personal response from a dedicated team member within 24 hours.
